We're here to help
Answers to common questions, and a direct way to reach the team behind Vitrio.
Ways to get support
Frequently asked questions
There's no public sign-up. A System Admin creates your company and its first Lab Admin account, who then adds the rest of your team. Use the "Request a Free Demo" button or the form below to reach us.
Yes. Every record in Vitrio is scoped to one company (tenant) at the database and application level. Staff and suppliers can only ever see data belonging to their own company or their own supplier portal.
Starter, Growth and Enterprise include the core platform with different capacity limits. Enterprise also supports multi-branch hierarchy and comparison. Moving up a tier is a quick change on our side, not a re-implementation. See Pricing for the exact limits.
Each test type maps to a versioned recipe of the reagents it consumes. When a technician logs a result, Vitrio automatically deducts the exact quantities from inventory, oldest batch first (FIFO), and records a full chain-of-custody entry.
No. Supplier portal accounts are isolated by middleware to their own quotes, messages, and documents. They never see your inventory, other suppliers' pricing, or your staff list.
Use the password reset link on the sign-in page. If that doesn't work for your account, contact your company's Lab Admin or send us a message below.
Yes. Inventory, purchase requests, alerts, and QMS records all have CSV/audit exports built into the app itself, so you're never locked into the platform to see your own data.
Yes, for the everyday tools: team chat (Slack, Microsoft Teams, Discord, Telegram, Google Chat and others), automation (Zapier, Make, n8n and others), Google Sheets, Excel and Power BI through live links, calendars, temperature loggers, and alerts by email, SMS and WhatsApp. Direct instrument and LIMS interfaces are not available yet; if one matters to you, tell us below.
Your company's data stays yours. Reach out and we'll work with you on an export and a deletion timeline. See our Privacy Policy for the full retention commitment.
Not a native app today. The web app is responsive and works on a phone or tablet browser at the bench, including camera-based barcode/QR scanning for inventory lookup.
See the response-time expectations just below. There's no automated ticketing queue, so a real person reads and replies to every message.
What to expect when you reach out
Messages are read and answered by a person, not by an automated script.
Rather talk it through than type it out? Book a live 30-minute walkthrough, on your own questions, not a canned demo script.
Talk to a Lab Operations SpecialistOr send us a message
There's no ticketing queue behind this. Messages go straight to the team and we'll reply by email.